TERMS AND CONDITIONS

Last updated: 21 February 2026

These Dixie’s Diaries Terms and Conditions govern your use of this website and any purchases made through dixiesdiaries.com. Please read them carefully.

1. GENERAL INFORMATION

This website is owned and operated by Dixie’s Diaries (sole trader). Throughout the site, “we”, “us”, and “our” refer to Dixie’s Diaries. We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this page.

2. PRODUCTS & PRE-ORDERS
2.1 PRODUCT INFORMATION

We take care to display accurate product details, images, and descriptions. Colours may appear differently depending on screen settings.

2.2 PRE-ORDERS

Pre-orders reserve a copy of Dixie’s Diaries: A Day at the Park prior to printing.

By placing a pre-order, you acknowledge:

  • Release dates may change
  • Printing or supplier delays may occur
  • You will be notified of any major changes
  • We take pre-order payments upfront.
2.3 AVAILABILITY

All products are subject to availability. If an item becomes unavailable after purchase, we will offer a refund or a replacement.

3. PRICING & PAYMENTS
3.1 PRICING

All prices are in AUD (Australian Dollars). Prices may change without notice but will not affect confirmed orders.

3.2 PAYMENT METHODS

We accept the following secure payment methods:

  • Credit/Debit Card
  • Apple Pay
  • Google Pay
  • PayPal
  • Other payment methods as added later
3.3 PAYMENT SECURITY

All payments are processed via secure third-party providers. We do not store or have access to your full payment details.

4. SHIPPING & PICKUP
4.1 SHIPPING WITHIN AUSTRALIA

Shipping costs are calculated at checkout.
Delivery times vary depending on Australia Post or courier services.
However, delays may occasionally occur outside our control.

4.2 LOCAL PICKUP

Pickup details (location, times) will be provided after purchase.

4.3 INTERNATIONAL SHIPPING

International shipping may be available. Delivery times vary by country and carrier.

4.4 LOST OR DAMAGED PARCELS

If a parcel is lost or arrives damaged, please contact us at admin@dixiesdiaries.com so we can assist with replacement or a claim.

5. RETURNS & REFUNDS
5.1 CHANGE-OF-MIND RETURNS

Due to the nature of book printing and pre-orders, change-of-mind returns are not accepted.

5.2 FAULTY OR DAMAGED ITEMS

If your item arrives damaged or defective, notify us within 7 days with photos, and we will arrange a replacement or refund.

5.3 DIGITAL DOWNLOADS

Digital products (such as colouring pages) are non-refundable once downloaded.

6. WEBSITE USE
6.1 ACTIVITIES & PRINTABLES

We take care to display accurate product details, images, and descriptions. Colours may appear differently depending on screen settings.

They must not be:

  • redistributed
  • sold
  • uploaded to other websites
  • used commercially
6.2 INTELLECTUAL PROPERTY

All artwork, illustrations, characters (including Dixie), text, and branding are copyrighted to Dixie’s Diaries. You may not copy, modify, or reuse any content without permission.

6.3 BLOG CONTENT

Advice or recommendations shared in the blog are general in nature and should be used at your discretion.

7. PRIVACY & DATA

Your privacy is important to us, any information you provide (name, email, order details) is used only to process orders, send updates, or improve your experience.

We do not sell or share data with third parties except where required to process payments or shipping.

For more detail, see our Privacy Policy.

8. SOCIAL MEDIA

By interacting with Dixie’s Diaries on social media, you agree to follow platform rules and behave respectfully. We reserve the right to remove inappropriate comments or block accounts if necessary.

9. CONTACT INFORMATION

For questions, concerns, or support, contact:
📧 admin@dixiesdiaries.com

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